INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

HOW CAN I TRACK MY ORDER?

Once your order has been shipped you will receive a tracking number (if available) that you can use to get the latest updates on your shipment. We will also automatically notify you via email of any important tracking information. Visit 17track.net)
The tracking number will only be available after the item is shipped.

WHAT IS YOUR RETURN POLICY?

The Puzzleb2b team is devoted to providing our customers with the best experience possible. If you are not satisfied with your order, we are more than happy to work on a solution with you. Please shoot us an email at support@puzzleb2b.com

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Paypal (Preferred) and Credit card(via Paypal Channel). Paypal accepts all major credit and debit cards for payment including Visa, MasterCard, American Express, Discover, etc.
We also accept Bank transfer, please contact support@puzzleb2b.com

Do you accept OEM？

Yes, OEM condition is welcomed, and the minimum quantity depends on the items you order, ad please send us the clear model pictures you want to order to us, we will submit them to our Designers, once we have the material, we could produce for you in time. If you have not, we will search them for you, and then produce. And send the samples with other items you order to you first so that you could check.

Email support@puzzleb2b.com